Question 1

What's included in all plans?

Accepted Answer

Every plan includes a dedicated virtual assistant, industry-specific training, a Customer Success Manager, quality monitoring, and a free replacement guarantee. Your VA works exclusively on your tasks during their scheduled hours — they're not shared across clients.

Question 2

Can I change plans later?

Accepted Answer

Yes, any time. Upgrade, downgrade, or adjust as your needs change. Many clients start part-time to test the fit, then scale to full-time within the first month once they see the ROI.

Question 3

Are there long-term contracts?

Accepted Answer

No. All plans are month-to-month with no long-term commitment required. Clients who opt for 6 or 12-month terms receive preferred rates, but it's never required.

Question 4

How quickly can I get started?

Accepted Answer

Most clients are matched with their VA within 5 business days. Our structured onboarding process ensures your assistant understands your systems and workflows before they begin handling tasks independently.

Question 5

What if my VA isn't a good fit?

Accepted Answer

We provide a replacement at no additional cost. Your Customer Success Manager ensures a smooth transition with minimal disruption. We're confident in our matching — our client retention rate is 96%.

Question 6

Can my VA handle phone calls?

Accepted Answer

Yes. Our VAs are trained in professional phone communication and can handle inbound/outbound calls, appointment scheduling, customer inquiries, and follow-ups. For healthcare clients, all calls follow HIPAA-compliant procedures.

Question 7

How is my data kept secure?

Accepted Answer

All work is conducted through encrypted communication channels on secured environments. We execute NDAs with every client. For healthcare and finance clients, we provide additional compliance training (HIPAA, etc.) and Business Associate Agreements as needed. VAs never store sensitive data on personal devices.

Question 8

What timezone does my VA work?

Accepted Answer

Your VA matches your business hours. US timezone coverage (EST, CST, MST, PST) is standard across all plans. Extended or split-shift coverage is available for businesses that need it.

Expense	Domestic Hire	Caliber Virtual
Base salary / service fee	$45,000–$55,000/yr	$9,588–$21,588/yr
Health insurance & benefits	$6,000–$12,000/yr	$0
Payroll taxes (FICA, FUTA, etc.)	$3,400–$4,200/yr	$0
Equipment & software	$2,000–$5,000	$0
Office space & utilities	$3,000–$8,000/yr	$0
Recruiting & onboarding	$5,000–$10,000	$0 (included)
Management & HR overhead	$3,000–$6,000/yr	$0 (included)
Total annual cost	$67,400-$100,200	$9,588-$21,588

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